Privacy Policy

Last updated: February 9, 2026

Clinfly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application and website.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and authentication data when you sign in with Apple.
• Health Information: Medical preferences, treatment interests, and consultation details you provide voluntarily.
• Communication Data: Messages, images, and documents shared through our in-app chat.
• Device Information: Device type, operating system, and push notification tokens for delivering notifications.
• Usage Data: App usage patterns, feature interactions, and crash reports to improve our service.

2. How We Use Your Information

• Connect you with verified clinics and healthcare providers in Turkey
• Facilitate consultations, quotes, and appointment bookings
• Send you relevant notifications about your appointments and messages
• Improve our app and services
• Provide customer support

3. Data Storage and Security

Your data is stored securely using Google Firebase infrastructure. We use industry-standard encryption for data in transit and at rest. Chat messages and uploaded files are stored in Firebase Firestore and Firebase Storage with access controlled by authentication rules.

4. Data Sharing

We share your information only with:

• Partner Clinics: Only the information necessary to facilitate your consultation and treatment.
• Service Providers: Firebase (Google) for infrastructure, Apple for authentication.

We do not sell your personal information to third parties.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Delete your account and associated data through the app
• Opt out of push notifications at any time
• Withdraw consent for data processing

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your personal data, messages, appointments, and notification history. Some data may be retained in anonymized form for analytics purposes.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: info@clinfly.com
• WhatsApp: +1 (862) 423-1244